Information We Collect

We collect different types of information depending on how you interact with our profitability analysis platform. Some of this you give us directly, while other bits come from how you use our service.

Personal Information You Provide

When you create an account or contact us, we'll ask for:

• Your name and business contact details (email, phone number)
• Business registration information and ABN
• Payment details when you subscribe to our services
• Financial data you upload for analysis purposes
• Communications you send us through support channels

Automatically Collected Information

When you use our platform, we automatically gather technical information like your IP address, browser type, device information, and how you navigate through our site. This helps us improve the experience and spot any security issues early.

How We Use Your Information

The data we collect serves specific purposes, and we're transparent about what those are.

Primary Uses

• Providing profitability analysis and financial reporting services you've requested
• Processing your payments and maintaining your account
• Sending you service updates, security alerts, and support messages
• Improving our platform based on usage patterns and feedback
• Detecting and preventing fraud or unauthorized access
• Complying with legal obligations under Australian law

Marketing Communications

We might send you information about new features or services that could benefit your business. You can opt out of these anytime through the unsubscribe link in our emails or by contacting us directly. Service-related messages (like security updates) aren't optional since they're essential to your account.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption for data in transit and at rest, but honestly, no system is completely bulletproof. That said, we take security seriously and regularly review our practices.

Security Measures We Implement

• 256-bit SSL encryption for all data transfers
• Regular security audits and penetration testing
• Restricted access to personal information on a need-to-know basis
• Multi-factor authentication options for your account
• Automated backup systems with encrypted storage
• Employee training on data protection and privacy practices

If we ever experience a data breach that affects your information, we'll notify you within 72 hours as required by Australian law. We'll also report it to the Office of the Australian Information Commissioner when necessary.

Sharing Your Information

We keep your data close to the chest, but there are times when we need to share it with others to provide our services or meet legal requirements.

Service Providers

We work with third-party companies that help us run our business — payment processors, cloud hosting providers, and customer support tools. These providers only access the data they need to perform their specific services and are bound by confidentiality agreements.

Legal Requirements

Sometimes we're legally required to disclose information — for example, if served with a valid subpoena or court order. We might also share data if we believe it's necessary to prevent harm or protect our legal rights.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it.

To exercise any of these rights, email us at support@felycorian.pro with your request. We'll verify your identity before processing — usually by confirming details from your account.

Data Retention

We keep your information only as long as needed to provide our services or meet legal requirements. Different types of data have different retention periods.

Retention Periods

• Account Information: Kept while your account is active, then deleted within 90 days of closure
• Financial Data: Retained for 7 years to comply with Australian tax and business record requirements
• Support Communications: Kept for 3 years to maintain service quality and resolve disputes
• Usage Logs: Stored for 12 months for security and troubleshooting purposes
• Marketing Preferences: Maintained until you opt out or close your account

After these periods, we securely delete or anonymize your data so it can't be traced back to you.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality like logging in and security features
• Performance Cookies: Help us understand which features are most used and where improvements are needed
• Functional Cookies: Remember your preferences and settings between visits

You can control cookies through your browser settings. Blocking essential cookies might affect your ability to use certain features though.

International Data Transfers

Your data is primarily stored and processed in Australia. If we need to transfer information overseas — say, if you're accessing our service while traveling — we ensure the recipient country has adequate privacy protections or we use standard contractual clauses approved by Australian authorities.

We don't routinely transfer data outside Australia, but our cloud infrastructure might involve temporary routing through international servers. These providers maintain security standards equivalent to Australian requirements.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.

The "Last Updated" date at the top shows when the current version came into force. We recommend checking back periodically, especially if it's been a while since you last reviewed it.

Third-Party Links

Our platform might contain links to external websites or services. We're not responsible for their privacy practices — once you leave our site, their policies apply. We recommend reading their privacy policies before sharing any information.